Service and Support Package for LANactive Solutions

As of today Nexans' partners and end-users can benefit from our extended service and support offering. More flexible than ever, we offer tailor-made solutions to meet your service needs.

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Choose from three service & support modules

The service modules feature full support for Nexans active network components and offer attractive service packages that complement your services portfolio. For example, network installation and maintenance partners sign Third Level support contracts with Nexans to guarantee that their customers get quick help directly from the manufacturer. This adds to a better customer relationship and improves their market positioning.

Nexans pre-defined service modules enable you to install and maintain high performing professional networks in a very short time, with quick support regarding network management, trainings and extensive after-sales services.

Professional responses to questions, minimized downtime and maximized network handling efficiency are the benefits you get. Our Service and Support Package stands for competence, availability and fast response time to resolve Third Level Problems.

Module 1 - Third Level Service Contract
A "Third-Level Support Agreement" closed directly with the manufacturer by the end customer, systems integrator or network installer guarantees fast and reliable analysis and resolution of network related problems.

Module 2 - Enhanced Network Management Training
The Enhanced Network Management Training provides the necessary expertise for dealing with LANactive solutions including both LANactive FTTO and LANactive Industry brands. It is intended for IT administrators, network managers, system integrators, network engineers, consultants, network installers and distributors.

Module 3 - Repair and Hardware Replacement Service

In order to replace defective systems at short notice, you or your customer can set up an assortment of spare parts and devices and return the defective systems to Nexans by post. We repair defective systems and ensure a short time frame for their replacement.

Make your service package more attractive

By adding our service modules for active solutions to your portfolio, you can offer your customers more comprehensive service packages. Whatever service module you choose, Nexans  will strive to resolve any issue within the shortest possible time.

Contact us today for more information or to make a personal appointment with our consultants!